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Last updated: 21 June 2025

Caramocare is committed to protecting your privacy. Whether you’re a client, course attendee, partner organisation or just browsing our site, we handle your data responsibly, ethically, and in line with UK GDPR and clinical standards.

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1. Who We Are

Caramocare is the trading name of Glengarth Medical Limited, a UK-based company offering trauma therapy, professional supervision, and specialist training inTRIBE Trauma Method®️.

Our services are led by Dr. Sharryn Gardner, a GMC-registered doctor and trauma specialist. We operate ethically and transparently as part of our B Corp commitment to people and planet.

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2. What Personal Data We Collect

Depending on how you interact with us, we may collect:training.

• Contact details: name, email, phone number, GP 

• Client information: health history, trauma-related notes, session content (only with consent and kept securely)

• Booking data: appointment dates, service type, payment status

• Training records: CPD attendance, professional background, certification

• Website data: IP address, browser type, and cookies (see Section 8)

 

3. How We Collect Your Data

We collect data through:

• Contact and booking forms on our website

• Email, phone, or direct client communication

• Therapy or supervision sessions (with your consent)

• Training registration forms

• Website analytics and cookies

 

4. Why We Collect Your Data (Legal Basis)

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5. How We Use and Store Your Data

• Clinical notes are stored securely and separately from identifying details.

• Booking information is held through GDPR-compliant third-party platforms (e.g. Calendly, Acuity, or Stripe).

• Emails and documents are stored in encrypted systems.

• Website data is anonymised and used only to improve our site performance and accessibility.

We do not sell, rent or share your data with third parties for commercial purposes.

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6. Third-Party Services We Use

Your data may be processed by trusted services such as:

• Booking: Calendly, 

• Email: Gmail (Google Workspace Premium )

• Payment: Stripe or PayPal

• Cloud Storage: Google Drive

• Video sessions: Zoom or Telehealth platforms

• Analytics: Google Analytics (only with consent)

All services are GDPR-compliant and used with appropriate safeguards.

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7. Your Rights

You have the right to:

• Access your data

• Request correction or deletion

• Withdraw consent at any time

• Request a copy of your records

• Raise a complaint with the Information Commissioner’s Office (ICO)

To request any of the above, email us at hello@caramocare.com.

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8. Cookies and Analytics

We use cookies to:

• Track website performance

• Improve accessibility and user experience

• Understand general trends (not individual behaviour)

You can opt in or out of cookies using our website banner. 

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9. Data Retention

• Clinical notes are retained for 7 years (or until age 25 for children), in line with healthcare standards.

• Training and booking data is kept for up to 2 years for audit and CPD purposes.

• Website data is anonymised and retained as per Google Analytics policies.

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10. Children’s Data

We only work with children with parental/legal guardian consent. Data collected during therapy is handled with the same clinical safeguards as adult records.

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11. Changes to This Policy

We update this policy when services or laws change. We recommend reviewing it occasionally to stay informed.

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12. Contact Us

For any questions about this policy or your data:

Dr. Sharryn Gardner
Caramocare | Glengarth Medical Limited
hello@caramocare.com

0786 083 8737